Frequently Asked Questions
When is my booking guaranteed?
After receiving our booking confirmation you will be asked for a pre-payment of 30% of the total amount. Upon receipt of your deposit your booking is guaranteed.
When is the remaining balance due?
The remaining balance is payable not later than 28 days prior to arrival date via bank transfer.
Which currencies are accepted?
We only accept payments in EUROs (EUR).
What is your cancellation policy?
Your reservation can be cancelled free of charge up to 84 days prior to arrival date. Any advance payment is reimbursed. In the event of any later cancellation the following percentages of the total rental price will be charged:
- 83 - 56 days before rental period: 30 % of rental price
- 55 - 42 days before rental period: 60 % of rental price
- 41 - 28 days before rental period: 80 % of rental price
- less than 28 days before rental period or no show: 100 % of rental price.
Cancellation is only accepted in writing. The date applicable is the day the written notice of cancellation is received.
Early departure: If you have to depart prior to the end of your rental period, no refund can be granted.
On the arrival day, when can I check in the villa?
Check-in time is 4 pm. Please advise your arrival details so that our local partner can meet with you at the villa in order to handover keys, show you around the property and provide useful information on the area.
On the departure day, how long can I stay in the villa?
Check-out time is 10am. Our local partner will meet with you to take over keys and return the security deposit after inspection of the villa.
Why do I need to pay a refundable security deposit upon check in?
The security deposit covers the property owner against any breakages, loss or damages. It will be returned to you on departure.